Privacy Policy

Introduction

At SP9 ("we," "us," or "our"), we are dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, manage, and secure your data when you access our website, services, or any applications under the SP9 brand. By using our services, you acknowledge that you have read, understood, and agreed to the terms of this policy.

We may update this Privacy Policy from time to time, and any changes will be effective immediately upon posting. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

1. Information We Collect

We may collect various types of personal information from you, including:

  • Personal Details: Full name, date of birth, and physical address.
  • Contact Information: Email address and telephone number.
  • Identification Documents: Government-issued IDs for Know Your Customer (KYC) verification.
  • Technical Data: IP address, device information, and browser type.
  • User Preferences: Settings and preferences within our services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Identity Verification: To confirm your identity and comply with legal and regulatory requirements.
  • Account Management: To maintain your account and provide a personalized user experience.
  • Customer Support: To assist you with inquiries, requests, or issues you may encounter.
  • Service Enhancement: To improve our services and develop new features based on user behavior and preferences.
  • Marketing and Promotions: To send you information about new features, promotions, or services that may interest you.
  • Legal Compliance and Security: To detect and prevent fraud, unauthorized activities, and to comply with applicable laws.

3. Marketing Communications and Opt-Out

We may use your contact information to send you promotional materials or updates about our services. If you prefer not to receive these communications, you can opt out at any time by contacting us at Livechat. Please note that opting out of marketing communications does not affect our ability to send you important account-related information.

4. Data Security and Storage

We are committed to ensuring that your personal information is accurate, up-to-date, and securely stored. We use encryption and other security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Access to your personal information is restricted to authorized personnel only.

When your personal information is no longer required for our operational or legal obligations, we take steps to securely delete or anonymize it.

5. Security Measures

We employ a variety of security technologies and procedures to help protect your personal information:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect data transmitted over the internet.
  • Firewalls: Our servers are protected by firewalls to prevent unauthorized access.
  • Access Controls: We restrict access to personal information to employees, contractors, and agents who need to know that information to process it for us.

While we strive to protect your personal information, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your data.

6. Preventing Underage Access

We are committed to preventing individuals under the legal gambling age from accessing our services. We require all users to verify their age during the registration process. If we discover that a minor has provided us with personal information, we will take steps to delete such information promptly. We encourage parents and guardians to monitor their children's online activities.

7. Accessing and Updating Your Information

You can access and update your personal information at any time by logging into your account and visiting the "Settings" section or by contacting us at Livechat. We may need to verify your identity before making changes to your personal information.

8. Deletion of Personal Information

If you wish to delete your personal information, please contact us at Livechat. We will process your request in accordance with applicable laws. Please note that we may need to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract Performance: Processing is necessary to provide you with our services.
  • Consent: We may process your information based on your consent, where required by law.
  • Legitimate Interests: We process your information to achieve our legitimate business interests, such as improving our services, unless those interests are overridden by your rights.
  • Legal Obligations: We may process your information to comply with legal and regulatory requirements.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

We are committed to addressing your inquiries and resolving any issues you may have.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes signifies your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.